Return & Exchange

RETURNS & REFUNDS POLICY

Refunds

We offer full refunds or replacements in the following cases: Item received is damaged or defective Product received does not match the description on our website

Please contact us within 48 hours of delivery with photos of the item and your order details. We will replace the damaged item with a new one. If the item is not available, we will provide a full refund including the original shipping fee and cover all return shipping costs.

Exchanges

We accept exchanges within 7 days of delivery for items that meet the following conditions: Item is unworn and unwashed Original tags are still attached Item is in original condition (as new) All pieces included (for sets)

Exchange Shipping Fees:

Customer is responsible for all shipping costs for exchanges: Return shipping: 35 QAR New shipping for exchanged item: 35 QAR Total exchange shipping cost: 70 QAR

Note: Even if your original order qualified for free shipping (350 QAR+), exchange shipping fees apply as this is a new transaction.

Non-Exchangeable Items

The following items cannot be exchanged: Opened or used hygiene products (socks, underwear, bodysuits, clothing that has been worn) Furniture, Strollers ,Baby nests ,Bedding sets, Mattresses Gift sets ,and Packed Baby sets.

How to Request a Refund or Exchange

Contact us at: Email: sales@lamasatnierah.online WhatsApp: +974 55993773

Please provide: Your order number Photos (for damaged items) Reason for refund or exchange

We will respond within 24 hours with instructions.

Important Notice

All product details, specifications, sizes, and descriptions are clearly provided on each product page. Please review all information carefully before completing your purchase. If you have any questions about a product, please contact our customer service team before ordering.

Contact Us

Email: sales@lamasatnierah.online WhatsApp: +974 55993773 Website: lamasatnierah.online

Last updated: December 2025